Shipping :

Estimated Time of Delivery 5-7 working days upon received of your order.

Returns :

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at requests@bionwellness.com, cc: requests@bionwater.org.

Please note that returns will need to be sent to the following address: Bionwellness Industries 25 Quinta ct suite C & D Sacramento CA 95823.

You can always contact us for any return question at requests@bionwellness.com, requests@bionwater.org

Damages and issues
Please inspect your order upon received and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Here in Bionwellness your ultimate satisfaction is our goal, therefore we gladly accept a return of any item purchased upon receiving it within 10 days from the delivered date. This item can be returned in its original condition for a full refund within 30 days on your receipt.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at requests@bionwellness.com.

Our products weight is from 5lbs to 30lbs

Disclaimer: For external use only. Before use, it is advisable to test the product on a small area of skin to check for sensitivity or allergic reaction. If irritation persists, discontinue use, and in the unlikely case of severe irritation seek professional medical advice.